Kazakhstan—Development of Standards for the Civil Service Provision (KCSP)

Client: European Union

Duration: 2005-2007

Region: Eastern Europe and Central Asia

Country: Kazakhstan

Solutions: Governance

Following Kazakhstan’s independence in 1991, the government implemented a series of economic and political reforms, but by 2005 further improvements were still required to ensure continued progress. DAI worked with the government to develop performance standards and indicators for the civil service in pilot ministries and oblasts; the standards and indicators were later extended across the whole public administration. The project improved public service delivery, making it more responsive to the people, more efficient, and more economical.

Select Results

  • Consulted with citizens about their needs.
  • Conducted performance surveys and published their results to enhance accountability.
  • Adopted customer service charters to govern the standards of public service delivery in Kazakhstan.
  • Established a pilot one-stop shop to provide administrative services to Kazakh citizens in a cost-effective and timely manner.


Ukraine—EU for Stronger Public Finance Systems of Local Governments (LOGICA)

The EU for Stronger Public Finance Systems of Local Governments project supported the Government of Ukraine to attain sustainable economic and development goals by increasing the efficiency and transparency of the local financial management systems, in line with the EU-Ukraine Association Agreement and Ukraine’s Public Finance Management Strategy of 2017–2020.

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