Bosnia and Herzegovina—Support to Public Administration Reform Process

Bosnia and Herzegovina has been implementing public administration reform since 2006. This project supported the Public Administration Reform Coordinator’s Office at all government levels to efficiently coordinate the process of reform. Its overall objective was to contribute to public administration reform by building a professional, accountable, transparent, and efficient public administration that delivers high-quality services to citizens and businesses, and to effectively transpose and implement the European Union acquis. The project worked to improve coordination for the efficient implementation of a Strategic Framework and Action Plan. Additionally, the project raised the visibility of the reform process to win citizen support for change and increase public confidence in public authorities, especially in the institutions that direct and implement the reform process.

Sample Activities

• Improve the current institutional setup across government levels to achieve better political and administrative coordination.
• Increase the capacity of the Public Administration Reform Coordinator’s Office to steer, coordinate, implement, and monitor the Public Administration Reform Strategic Framework.
• Ensure higher visibility of the public administration reform and better communication of reform objectives and results.
• Attain framework objectives including the development of a managerial accountability policy paper, an IT system, and a fully operational Open Government Partnership.

Select Results

• Supported the Public Administration Reform coordination structures to produce the PAR Action Plan for 2020–2022.
• Prepared solutions for the design of an improved, performance-based system for monitoring and evaluating reform projects.
• Drafted a policy paper analyzing the coordination structures.
• Delivered workshops on the principle of political neutrality.
• Trained 500 civil servants and took concrete steps towards the digitalization of the public administration system.