Bosnia and Herzegovina—Support to Public Administration Reform Process

Client: European Union

Duration: 2019-2021

Region: Eastern Europe and Central Asia

Country: Bosnia and Herzegovina

Solutions: Governance

Bosnia and Herzegovina has been implementing public administration reform since 2006. Despite efforts of all levels of government and the results achieved so far, there are tendencies to slow down the reform process.

This project supported the Public Administration Reform Coordinator’s Office at all government levels to efficiently coordinate the process of reform in Bosnia and Herzegovina. The overall objective was to contribute to public administration reform through building a professional, accountable, transparent, and efficient public administration that delivers high-quality services to citizens and businesses, and effectively transpose and implement the European Union acquis. It worked to improve the sector coordination structure for the efficient implementation of a Strategic Framework and Action Plan. Additionally, the project ensured greater visibility of the reform process to provide citizens support for change, and increase public confidence in the work of public authorities, especially in the institutions that direct and implement the reform process.

Stock - Bosnia and Herzegovina_PAR.jpg

Sample Activities

  • Improve the current institutional setup across government levels to integrate better political and administrative coordination.
  • Increase the capacity of the Public Administration Reform Coordinator’s Office to steer, coordinate, implement, and monitor the Public Administration Reform Strategic Framework.
  • Ensure higher visibility of the public administration reform and better communication of reform objectives and results
  • Reach the objectives of the framework, including managerial accountability policy paper in place, IT system for accountability, and Open Government Partnership fully operational.

Select Results

  • Supported the Public Administration Reform coordination structures to produce the PAR Action Plan for the period 2020–2022.
  • Prepared solutions for the design of an improved, performance-based, system for process monitoring and rvaluation of reform projects.
  • Produced a draft policy paper analysing the coordination structures.
  • Organised workshops on the principle of political neutrality.


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