Tips on Reading Encrypted Email for External Recipients outside of DAI

How to receive a Protected Email

Sent to your DAI or Project Account

If you receive a protected email from a DAI corporate or project employee, the email should open normally in Outlook and no special steps are required.

Sent to an Outside Email Address

If you send a protected email to someone outside of DAI they will be required to take additional steps before they can view the email.

Reading a protected Message with a Single-use Code

Mobile app:

  1. Tap “Click here to read your message > Sign in with a single-use code.”
  2. You will be redirected to a page where you can sign in and receive a single-use code.
  3. Check your email for the single-use code and copy it.
  4. Enter the code in your browser, then select “Continue” to read your message.

Reading a Protected Message with a Microsoft 365 Email Account in Outlook or Outlook on the Web


  1. If you are using a Microsoft 365 email account in Outlook 2016 or Outlook on the web, you shouldn’t have to do anything special to read your message. Mobile app:
  2. If you have a Microsoft 365 account and you’re using the Outlook mobile app, the message should just open.

Reading a Protected Message with Gmail


  1. Select “Click here to read your message.”
  2. Select “Sign in with Google.”
  3. You will be redirected to the Gmail sign-in page. Once you sign in, select “Allow.”
  4. Your protected message will display in a new browser tab. You won’t be able to view the protected message in the Gmail window.

Mobile app:

  1. Tap “Click here to read your message.”
  2. Tap “Sign in with”… and sign into your email account.
  3. If you get a request for permissions, tap “Yes” or “Allow” to view the message.