Tips on Reading Encrypted Email for External Recipients outside of DAI

How to receive a Protected Email

Sent to your DAI or Project Account

If you receive a protected email from a DAI corporate or project employee, the email should open normally in Outlook and no special steps are required.

Sent to an Outside Email Address

If you send a protected email to someone outside of DAI they will be required to take additional steps before they can view the email.

• The recipient will receive an email that looks something like this.
• To read the email, click “Click to read message.”
• This action will open a web interface allowing the user to sign into an existing account or request a one-time password (only one-time password may be available).
• Click on “Sign in with a One-time passcode.”. An email will be sent with a passcode.
• Enter this passcode and click “Continue” to access the message.

Reading a protected Message with a Single-use Code

Mobile app:

1. Tap “Click here to read your message > Sign in with a single-use code.”
2. You will be redirected to a page where you can sign in and receive a single-use code.
3. Check your email for the single-use code and copy it.
4. Enter the code in your browser, then select “Continue” to read your message.

Reading a Protected Message with a Microsoft 365 Email Account in Outlook or Outlook on the Web

Desktop/Browser:

1. If you are using a Microsoft 365 email account in Outlook 2016 or Outlook on the web, you shouldn’t have to do anything special to read your message. Mobile app:
2. If you have a Microsoft 365 account and you’re using the Outlook mobile app, the message should just open.

Reading a Protected Message with Gmail

Desktop/Browser:

1. Select “Click here to read your message.”
2. Select “Sign in with Google.”
3. You will be redirected to the Gmail sign-in page. Once you sign in, select “Allow.”
4. Your protected message will display in a new browser tab. You won’t be able to view the protected message in the Gmail window.

Mobile app:

1. Tap “Click here to read your message.”
2. Tap “Sign in with”… and sign into your email account.
3. If you get a request for permissions, tap “Yes” or “Allow” to view the message.