DAI was contracted to help OTP develop a small and medium-sized enterprise (SME) lending methodology that will enable the bank to substantially increase its SME lending activities. Under this programme, the bank developed the “Progress loan,” an SME loan product that allowed conditional approval to be given within 48 hours of the bank receiving all appropriate documentation. Among its major achievements, DAI delivered two training courses: a time management course aimed at OTP senior management and a sales skills training for the lenders. These training initiatives were supported by intensive on-the-job and individual training that included tutorials in how to manage client interviews. Moreover, team members contributed to an OTP-led marketing initiative which involved SME Road Shows, which were held across the country over the upcoming months. In addition, DAI consultants designed and implemented incentive schemes for middle managers and planned further marketing activities aimed at supporting new SME loan products.