DAI supported ARCADIS BMB on this project, which aimed to increase the efficiency of the Russian public sector’s service delivery. Specifically, the project ensured that state services comply with set standards and are accessible to citizens, including in electronic form. The DAI team created administrative regulations and implementation mechanisms for selected state ministries, agencies, and services and defined and designed standards for selected state services as well as a system of quality assessment and a mid-term benchmarking system. A further goal was to devise a system of flexible indicators to measure state performance for selected departments (internal indicators) and the delivery of state services (external indicators). DAI developed a system of e-government, compatible with the existing Russian programme “e-Russia” and Organisation for Economic Co-operation and Development guidelines. The project introduced European experience and best practice in these areas, in line with common standards as established for a European Administrative Space, and adapted European Union experience and best practice to specific Russian circumstances where necessary.